Exchanges and credits are available on merchandise within 10 business days of receipt. Merchandise must be unopened and unused. We cannot give exchanges on products that were used. Sorry, shipping and handling charges are not refundable. Return shipments must be pre-paid by the purchaser. Please call (866) 4POOKIE for a return authorization # before returning any item.

If an item arrives damaged, please be sure to call us immediately at (866) 4POOKIE.